Shipping Policy

At AXIS-Y MALAYSIA, we are committed to ensuring that your order is processed, shipped, and delivered with care and transparency. Please review our shipping policy below for important details regarding order processing, delivery, and customer responsibilities.

1. Order Processing Time

• Orders are processed within 1 business days (excluding weekends and public holidays).
• Orders placed after 10:00AM will begin processing on the next business day.
• You will receive an order confirmation email after purchase, followed by a shipment notification with a tracking number once your order has been shipped.
• Any delays due to inventory availability, suspected fraudulent activity, or other issues will be communicated promptly by our Customer Support team.

2. Order Cancellation & Modification

• To cancel or modify an order, please contact our Customer Support team as soon as possible with your full name and order number.
• Orders cannot be canceled once they have been shipped. Please refer to our Refund & Return Policy if your order has already left our warehouse.
• Any additional items added to an order will incur extra costs, which are the responsibility of the customer.
• Incorrect orders due to customer input errors may not be eligible for cancellation or modification once processed.

3. Order Tracking

• A tracking number will be emailed to you once your order has shipped.
• Please allow up to 48 hours for tracking information to update.
Orders can be tracked via the JnT tracking page.

4. Customs, Duties, & Taxes

• International orders may be subject to customs duties, taxes, and import fees determined by local customs authorities.
• AXIS-Y is not responsible for these charges. All fees must be paid by the recipient upon delivery.
• Customs-related charges cannot be estimated or reimbursed.
• Orders refused due to customs issues are not eligible for a refund.

5. Shipping Restrictions

• Shipping availability depends on international courier regulations and may be restricted in certain regions.
• If you encounter any issues with shipping, please contact our Chat Team for assistance.

6. Missing, Delayed, or Returned Orders

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact our Chat Team with your order number.

Packages Returned to Sender

• Packages returned due to customer error can be resent for an additional shipping fee.
• If returned due to courier or customs error, please contact us for review.
• Refunds are not issued for returns caused by customer error.

7. Customer Support

For any shipping-related inquiries, order concerns, or assistance, please contact our Chat Team.